Job title: 2nd Line Systems Support Engineer
Job type: Permanent
Emp type: Full-time
Industry: Technology & Leaders
Salary type: Annual
Salary from: GBP £35,000.00
Salary to: GBP £39,000.00
Location: London, UK
Job published: 20/06/2022
Job ID: 32944
Contact name: Mark Burgess, Nadia Knight
Phone number: +441962442045, +441962659397
Contact email:,

Job Description

IT Systems Support Engineer (2nd Line) – Hybrid Working (London), £35-40k + great benefits package

Working for a company, where there are plenty of opportunities to learn, develop and grow your career, with a large number of people moving upwards in the organisation regularly; including the infrastructure and IT team that you will be joining. They are also pragmatic and embrace new ways of working and flexible working to suit you.

This is a for housing association in London, where you will be a 2nd line engineer in a team of 5, providing IT, system and application support to 350 staff. They are also going on a system transformation, where you can be part of the application upgrade of their ERP and CRM systems to the latest cloud hosted versions.

You don’t need to have worked on every technology in the world, but some all-round 2nd line experience across Microsoft O365 and applications, AD, networking and infrastructure, servers and SQL knowledge. If you have the will to learn, you can be taught new technologies and systems.

The likely working pattern will be 2-3 days in their London office near Euston, and there is access to a pool car (you’ll need a driving license) as you may need to visit some of the other sites in London, and be involved in setting up offices and projects..

The team is friendly, the organisation has a great culture – and there is a rewarding benefits package you can take advantage (Increasing holidays starting at 25 days holiday (you can buy & sell too), flexible working, enhanced mat/pat pay, medical cover, 8% pension matched, away days, annual conferences etc, discount cards, long service awards etc).

If you have some good IT Service Desk / IT Support, application and system experience and have upgraded applications and worked on various systems, hardware and software applications – and looking for a company to call home, please apply. 

£30-34k + 8% matched pension + 25 days holiday + great benefits

Job Titles: IT Service Desk, IT Engineer, 2nd Line Analyst, 2nd Line Engineer, IT Support, 1st Line, 2nd Line, Level 2 IT Support, 2nd Line Support Engineer, 2nd Line Support Analyst, Field Engineer, Business Systems Support, Support Engineer.
Key terms: Windows 10, M365, SQL, Windows and Android Devices, Security patches, applications, Sharepoint, AD and Azure AD, Skype, Teams, Citrix, Internet Security, Server Virtualisation, Networking, Back up, MS Azure and Wi-Fi.