D365 Managed Services Director, Outside IR35 £550 per day, 6 months, home based (hybrid 1 day per week in London)

Do you have experience leading Dynamics 365 support and managed services teams? There is a contract position at a Microsoft Partner for a Managed Services Lead / Director to continue to develop and scale the managed services function.

Ideally you will have experience leading managed services teams within Microsoft Dynamics 365 solutions, as you will need to hit the ground running.

Key responsibilities include leading a high-performing team, driving operational excellence, improving client experience, and evolving the support model into a proactive, value-led service.

This is an initial 6 month contract, outside IR35 and rates of £550 per day. This would be largely home based with one day per week in the London office, moving to fortnightly after a couple of months.

If you have led managed services teams within Microsoft Dynamics 365 and available for a contract.

Capability / Practice Lead – Voice & Contact Centre Technology £120 – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.