Job Description

3rd Line Support Engineer - Contract
Bristol
6-month initial contract
Inside IR35 - £400–£450 per day
Onsite 5 days per week - working an agreed 8-hour day within the 8am–5pm service window

Security Clearance : It is an essential requirement for candidates to obtain UK Security Clearance (SC Level) prior to appointment.

Overview;

We are seeking an experienced 3rd Line Support Engineer to provide advanced technical support across a range of enterprise applications within a secure client environment. The successful candidate will play a key role in maintaining operational stability, supporting critical business applications, and delivering technical changes including patching, upgrades, and minor enhancements.
This is a highly customer-facing onsite role requiring strong troubleshooting skills, excellent stakeholder communication, and experience working within structured IT service management environments.

Key Responsibilities

• Provide Level 3 technical support for business-critical applications
• Investigate, diagnose, and resolve complex technical incidents
• Support and maintain Microsoft Active Directory and SharePoint environments
• Apply application patches, upgrades, and software installations
• Implement minor application changes and enhancements
• Support a variety of web-based applications
• Work within ITIL-aligned service management processes
• Manage incidents, changes, and problem records effectively
• Collaborate with internal technical teams and client stakeholders
• Ensure service levels and operational standards are maintained